The following is our refund policy for digital fitness products:

1. Non-Refundable Payments: With the exception of the following situations, payments received using our payment gateway are typically non-refundable:

   a. Technical Errors:

   • Due to technical issues, the customer’s card or bank account was debited multiple times.

   • overpayment in one transaction as a result of technical difficulties. The extra amount, less Payment Gateway fees, will be reimbursed in certain circumstances.

   b. Ineffective Enrolment:

   • Zyrax will offer the enrolment at no extra cost if the money is accepted but the enrolment fails because of technical difficulties.

   c.  Time Mistakes:

   • The customer is entitled to a refund after seven (7) days if the scheduled live class times are not started within that time frame.

2. Request for Refund:

   • In order to request a refund, customers must include the original payment receipt (if available) and the reason for the return.
   • Applications should be forwarded to +91-Applications should be forwarded to +91-6399983555 via WhatsApp. via WhatsApp.

3. Time Spent Processing:

   • Refunds will be handled by hand. Within 21 calendar days of receiving the claim, 50% of the net amount will be electronically returned if it is confirmed to be legitimate.

   • It could take three to twenty-one days for the reimbursed amount to appear in the bank account, depending on the bank’s policies.

4. Exclusions:

   • Payment failures resulting from inadequate cash, bank rejections, or uncontrollable events (such as natural catastrophes or technical malfunctions) are not Zyrax Fitness’ responsibility.